R HOME (hereinafter referred to as "this product") is a product that can be bound to MuChen intelligent hardware (such as MuChen lawn mower robot, etc.), and control MuChen intelligent hardware products through mobile APP. R HOME is provided by MuChen international Electronic Commerce Co., Ltd. (hereinafter referred to as "we", "us", "MuChen" or the "Company"). Thank you very much for your trust in MuChen. We are committed to protecting your privacy.
This Privacy Policy will help you understand the following:
How we collect and use your personal information
How we store your personal information
How we share, transfer, and publicly disclose your personal information
How we protect your personal information
Your right to manage your personal information
Protection of personal information of minors
Scope of the Privacy Policy
Changes and Revisions to the Privacy Policy
How to contact us
Effectiveness of the Privacy Policy
Through this Privacy Policy, we would like to explain to you how we collect, use, store, share and transfer your personal information when using R HOME, and the ways in which we provide you to access, update, delete and protect this information. Please be sure to read and understand this Privacy Policy carefully before using R HOME, and use our products or services after confirming that you fully understand and agree to it. Once you start using R HOME, it means that you have fully understood and agreed to this Policy, and agree to our collection, use, storage and sharing of your relevant information in accordance with this Privacy Policy. If you have any questions, comments or suggestions about the content of this Policy, you can contact us through the contact information provided in this Privacy Policy.
We collect and use your personal information for the following purposes as described in this Privacy Policy:
Information collected through registered accounts. R HOME needs to be bound to the MuChen smart hardware through the MuChen account, so as to control the MuChen smart hardware through the mobile phone. To do this, you need to register or log in through the MuChen User Center when using R HOME. When you register a MuChen account, MuChen will collect your mobile phone number, email address, username and password, and collect this information to help you complete the registration of MuChen account and protect the security of your account. If you refuse to provide such information, you may not be able to register a MuChen account normally, nor can you enjoy the account-based personalized services and recommendations provided by us, but it will not affect your use of other functions of this product.
Smart device binding function. R HOME needs to be bound to the MuChen smart hardware through the MuChen account to control the MuChen smart hardware through the mobile phone. In the process of setting up the binding, you need to provide the registered MuChen account and password, WiFi name and password and other information, which is necessary to provide information to control the MuChen smart hardware through your mobile phone.
Collect information generated by intelligent hardware devices. In order to facilitate you to control your MuChen smart hardware through R HOME, we will connect your smart hardware via WiFi and obtain the relevant content information generated by your smart hardware. For example, for the MuChen lawn mower robot, you can use R HOME to control the MuChen lawn mower robot to perform global mowing, intelligent recharging, timed mowing, resetting PIN code, fault alarm, etc. These information are only used for you to view the content generated by your smart hardware through your phone, and are convenient for you to share with other friends and users through R HOME for viewing, using, or managing. Without your explicit authorization, it will not be used for other purposes.
After you complete the installation of this product, you can choose whether to allow us to collect your GPS location information through the pop-up window. If you agree to our collection of your GPS location information, we will not associate the collected location information with your account and identity information, or record your movements, nor will we use the above information for any purposes other than to achieve personalized services and recommendations. Refusing to provide location information will affect your ability to use other features of this product.
User Experience Improvement Program. We may collect the International Mobile Equipment Identity Code (IMEI), network device address (MAC), mobile phone model, mobile phone system version number, system number, system ID number, screen resolution, Internet type, CPU serial number, current APP name, version number, package, software usage time and frequency, software crash logs, etc., for the purpose of counting the number of users of our products, analyzing the usage status of products, troubleshooting the causes of crashes, and reducing crashes, so as to continuously improve our products. This information does not involve your personal identity or other private information.
Address the issues you've reported. You can report to us the problems you encounter in using this product through support@redkeyofficial.com/support@redroadglobal.com.
In order to improve the security of your use of the services provided by us and our affiliates and partners, protect the personal and property safety of you or other users or the public from infringement, better prevent security risks such as phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, and network intrusions, and more accurately identify violations of laws and regulations or relevant rules of the agreement. We may use or integrate your account information, device information, software usage information, and information shared by our affiliates and partners with your authorization or in accordance with the law for identity verification, detection and prevention of security incidents, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law.
Under the premise of complying with laws and regulations, we may anonymize, aggregate, desensitize and encrypt your personal information to form statistical information or user portraits (but the portraits cannot identify any individual users) to display and push relevant services, products or functions to you. If we use the information for other purposes not specified in this Policy, or use the information collected for a specific purpose for other purposes, we will ask for your consent in advance.
In accordance with relevant laws and regulations, your authorization and consent are not required for the collection of your personal information under the following circumstances (if necessary, this Agreement shall also be deemed to that you have authorized to collect and use):
Related to national security and national defense security;
Related to public safety, public health, or major public interests;
Related to criminal investigation, prosecution, trial, and enforcement of judgments;
For the purpose of protecting the life, property, or other significant lawful rights and interests of the Personal Information Subject or other individuals, but it is difficult to obtain your consent;
The personal information collected is disclosed to the public by yourself;
Personal information is collected from lawfully and publicly disclosed information, such as lawful news reports, government information disclosure, and other channels;
Necessary to enter into a contract at your request;
It is necessary to maintain the safe and stable operation of the products or services provided, such as discovering and disposing of faults in products or services;
Necessary for lawful news reporting;
When it is necessary for academic research institutions to carry out statistical or academic research based on the public interest, and when the results of academic research or descriptions are provided to the public, the personal information contained in the results is de-identified;
Other circumstances stipulated by laws and regulations.
Personal information collected and generated by us within the territory of the People's Republic of China will be stored within the territory of the People's Republic of China.
If it is necessary to transfer relevant personal information collected domestically to overseas institutions for the purpose of handling cross-border business, we will perform according to laws, administrative regulations and relevant regulatory regulations. We will ensure that your personal information is adequately protected, such as anonymization, encrypted storage, etc.
We will only store your personal information for the period necessary for the purposes of this Policy and the time limit required by laws and regulations.
If we stop operating MuChen's products or services, we will promptly cease collecting your personal information, notify you of the cessation of operation through individual notices or public announcements, and delete or anonymize the personal information we have stored.
We will not share your personal information with any company, organization or individual, except in the following circumstances:
With your explicit consent, we will share your personal information with other parties.
We may share your personal information externally in accordance with laws and regulations, litigation and dispute resolution, or as required by administrative and judicial authorities in accordance with the law.
To the extent permitted by laws and regulations, it is necessary to share your personal information in order to protect the interests, property or safety of MuChen, its affiliates or partners, you or other MuChen users or the public from damage.
Where our affiliates provide services to you or to us, we may share your personal information with our affiliates. However, we only share necessary personal information, and the processing of your information by affiliates is governed by this Privacy Policy. If the affiliate wants to change the purpose of processing your personal information, it will ask for your authorization and consent again.
We will not share your personal information with third-party advertisers, app developers, open platforms, or other partners unless we have your explicit authorization and consent. We may provide these partners with summarized, anonymized, or other information that does not identify you personally. For example, we may tell an app developer how many people have installed an app they have developed.
We may share your personal information with our vendors, service providers, consultants, or agents solely for the purposes stated in this Privacy Policy to provide better customer service and user experience. These vendors, service providers, consultants, agents may provide us with technical infrastructure services, analyze how our services are used, measure the effectiveness of advertising and services, provide customer service and payment services, conduct academic research and surveys, or provide legal, financial, and technical advisory services. For example, from time to time, we may invite registered users to participate in sweepstakes. If you are lucky enough to win a prize, we will need to provide your personal information to the logistics service provider in order to send you our prize.
For companies, organizations and individuals with whom we share personal information, we will sign strict data protection agreements with them, requiring them to process personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.
We will not transfer your personal information to any other company, organization or individual, except in the following circumstances:
As the business of MuChen develops, we and our affiliates may enter into mergers, acquisitions, asset transfers or other similar transactions. If the relevant transaction involves the transfer of your personal information, we will require the company, organization and individual that holds your personal information to continue to be bound by this policy, otherwise we will require the company, organization and individual to obtain your authorization and consent again.
With your explicit consent, we will transfer your personal information that we have obtained to other parties.
We will only publicly disclose your personal information in the following circumstances:
Your explicit consent has been obtained.
We may publicly disclose your personal information under the mandatory requirements of laws, legal procedures, litigation, arbitration or government authorities.
To the extent permitted by laws and regulations, it is necessary to disclose your personal information in order to protect the interests, property or safety of MuChen, its affiliates or partners, you or other MuChen users or the public from harm.
Other circumstances stipulated by laws and regulations.
According to the law, the sharing or transfer of de-identified personal information and ensuring that the data recipient cannot recover and re-identify the personal information subject is not an act of external sharing, transfer and public disclosure of personal information, and the storage and processing of such data will not require further notice to you and your consent.
We have implemented industry-standard security measures to protect the personal information you provide from unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonable and practicable measures to protect your personal information.
Personally identifiable information is transmitted and stored encrypted to ensure the confidentiality of the data. For your mobile device identifier, International Mobile Equipment Identity (IMEI) and Network Device Address (MAC), we will anonymize and encrypt your device, and only collect and upload the anonymized and encrypted identifiers.
If a user registers a MuChen account, we may properly manage the risk by analyzing the login time, IP, login times and other information of the user. If there is a suspicion that a non-personal login operation is required, we will remind the user through email to prevent the user account from being logged in by a non-personal person.
We deploy an access control mechanism on the server, adopt the principle of minimum sufficient authorization for staff who may have access to your personal information, and regularly check the list of access personnel and access records.
The server systems on which we store users' personal information are security hardened operating systems. We conduct account audits and monitoring of server operations. If it is found that the server operating system with security problems in the external announcement, MuChen will carry out server security upgrades as soon as possible to ensure the security of all MuChen server systems and applications.
We regularly hold training on laws and regulations related to the protection of personal information for our staff to strengthen their awareness of personal privacy protection.
In the unfortunate event that our physical, technical or management protection measures are damaged, we will promptly activate the emergency plan to prevent the expansion of the security incident, report to the competent national authorities in accordance with the requirements of laws and regulations, and promptly inform you of the basic situation, possible impact, measures taken or to be taken in a reasonable and effective manner such as push and announcement.
During your use of R HOME, you can access and manage your personal information in the following ways:
You can inquire about and correct your MuChen account information and the information you provide through customer service.
You have the right to request MuChen to delete your personal information in the following circumstances:
Your information has been processed in violation of the law.
We stop providing services to you.
You may contact us to request deletion of your personal information through the methods provided in Section 9 of this Privacy Policy, and we will reply within 15 working days. When we delete your personal information from our servers, we may not immediately delete the corresponding data from the backup system, but we will delete the information when the backup is updated.
You can cancel your MuChen account at any time under "More - My Account". Please note that if you choose to cancel your MuChen account, your MuChen account will not be available and the relevant account information will be deleted, and you will no longer be able to log in to MuChen services with your MuChen account (but it will not affect your use of the services and functions that can be used without account login).
After you cancel your account, we will stop providing you with the corresponding products (or services) and delete or anonymize your personal information within 10 working days, unless we are required by laws and regulations to keep relevant information.
You can use device unbinding to remove the device from R HOME. Once you choose to unbind, your MuChen Smart hardware will return to its original state, and all your personal information previously set up will be withdrawn.
You can withdraw your consent to the collection and use of your personal information by turning off the device function. For this product, you can turn off the permission for us to collect your GPS location information through the settings function of your phone.
Please understand that each business function requires some basic personal information to be completed (see Section 1 of this Privacy Policy), and after you withdraw your consent or authorization, we will not be able to continue to provide you with the services corresponding to the withdrawal of consent or authorization, and will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the processing of personal information previously carried out based on your authorization.
Minors need the consent and authorization of their guardians when using MuChen products (or services). We recommend that minor parents or guardians read this Privacy Policy for them, and that minors seek consent and guidance from their parents or guardians before submitting personal information. If you are the guardian of a minor, when you have any questions about the personal information of the minor under your guardianship, you can contact us through the contact information in Section 9 of this Privacy Policy.
This privacy policy applies only to the R HOME software. Other products and services of MuChen will be subject to the privacy policy of the relevant product or service. In particular, this Privacy Policy does not apply in the following cases:
Embedding MuChen products (or services) into third-party products (or services), information collected by third-party products (or services).
Information collected by third party services, advertisements, or other companies, organizations, or individuals that are accessed in our products (or services).
Our Privacy Policy is subject to change. We will not limit your rights under this Privacy Policy without your express consent.
We will also provide conspicuous notices to material changes to this Privacy Policy (e.g., When the software changes or upgrades, or you log in again, you will be notified in the form of a pop-up window).
The material changes referred to in this Policy include, but are not limited to:
Our service model has changed significantly. Such as the purpose of processing personal information, the types of personal information processed, and the way in which personal information is used;
We've made significant changes in control and so on. Such as changes in ownership caused by mergers and acquisitions; changes in the main objects of personal information sharing, transfer or public disclosure;
Significant changes in your rights to participate in the processing of your personal information and the way in which they are exercised;
When there is a change in the department responsible for handling personal information security, contact information and complaint channels;
When the personal information security impact assessment report indicates that there is a high risk.
If you have any questions, comments, suggestions or complaints about our Privacy Policy and the processing of your personal information, please contact us as follows.
1) Contact after-sales email: support@redkeyofficial.com/support@redroadglobal.com.
This version of this Privacy Policy will take effect on April 01, 2024.